Refund Policies

Refund Policy

 

Last updated: 13-11-2023

 

Thank you for shopping at Krystal Tarot House. We value your satisfaction and want to ensure that your experience with us is positive. Please read our refund policy carefully to understand your rights and obligations.

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1. Eligibility for Refund:
We offer refunds on products that meet the following conditions:

The product is defective or damaged upon receipt.
The product does not match the description on our website.
You received the wrong item.

2. Initiating a Refund:
To initiate a refund, please contact our customer support team at contact@krystaltarothouse.com or +91-9975250419 within 14 days of receiving your order. To process your refund, we may require proof of the issue, such as photographs or a detailed description.

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3. Refund Process:
Once your refund request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 8 business days for the refund to reflect in your account, depending on your financial institution.

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4. Non-Refundable Items:
Certain items are non-refundable, including:

Gift cards
Downloadable software or digital products
Perishable goods

5. Return Shipping:
If the return is approved, we will provide you with instructions on how to return the item. In some cases, we may cover the return shipping costs. Please follow the provided instructions carefully to ensure a smooth return process.

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6. Cancellations:
If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you may need to follow our return process upon receiving the item.

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7. Change of Mind:
We do not offer refunds for change of mind or buyer's remorse. Please review your order carefully before completing the purchase.

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8. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at contact@krystaltarothouse.com or +91-9975250419. We are here to assist you!

 

Policy Changes:
We reserve the right to update our refund policy at any time. Any changes will be communicated on our website.

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Thank you for choosing Krystal Tarot House! We appreciate your business and are committed to providing excellent customer service.

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Krystal Tarot House
226 E Ward A1004 Anantpuram Bapat Camp Opposite Market Yard Kolhapur 416005
contact@krystaltarothouse.com
+91-9975250419